Refund Policy for Alameed Online E-Learning Platform
Effective Date: January 29, 2025
At Alameed, we strive to provide an exceptional learning experience. If you are not satisfied with your course purchase, we want to ensure you have the information you need regarding our refund policy. Please carefully review the following terms.
1. Refund Eligibility
a. Full Refund You may request a full refund within 14 days of your purchase if you have not completed more than 30% of the course. This applies to all course purchases made directly on the Alameed platform.
To request a refund, you must contact our support team within 14 days of the transaction date. After the 14-day period has expired, refunds will not be issued, regardless of course completion status.
b. Conditions for Refund
- You must not have completed more than 30% of the course content at the time of the refund request.
- You must request the refund within the applicable time frame (14 days from the purchase date).
- Refunds are only available for courses purchased directly through the Alameed platform, and not for any third-party purchases or subscriptions.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at [insert support email address] or through the contact form on the website.
- Include your order details (e.g., the course name, order number, and date of purchase).
- Provide a brief explanation for your refund request (optional, but helps us improve our services).
- Our team will review your request and respond with a confirmation or additional instructions.
3. Refund Process
Once your refund request is approved:
- Refunds will be processed to the original payment method within 5-7 business days.
- You will be notified via email once your refund has been processed.
- Please note, it may take additional time for the refund to reflect in your bank account or payment method, depending on your financial institution.
4. Non-Refundable Situations
The following purchases are not eligible for a refund:
- Requests made after the 14-day refund period has expired.
- Courses in which more than 30% of the content has been accessed.
- Digital products, such as eBooks or downloadable materials, once accessed or downloaded.
- Subscription plans or bundles, unless otherwise specified.
- Any third-party purchases (e.g., through affiliates or other platforms) are subject to the refund policies of the respective third-party provider.
5. Cancellations and Course Access
If you are approved for a refund, access to the course will be revoked immediately. You will no longer be able to access course content after the refund has been processed.
6. Dispute Resolution
If you have a dispute with your refund, or if you feel your refund request has been unfairly denied, please contact our customer support team for further assistance. We will work with you to resolve the issue in a fair and timely manner.
7. Changes to This Refund Policy
Alameed reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to periodically review this policy to stay informed of any updates.
8. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to our support team:
Alameed Online E-Learning Platform
Phone: +201027379022
We appreciate your understanding and are committed to ensuring your learning experience is a positive one!
